ADSL is the abbreviation for Asymmetric Digital Subscriber Line and it is a modem technology that provides high speed data, voice and image transfer all at the same time by the copper wires that are used for the existing telephones.

High Speed Internet Access

ADSL offers alternative speed options from a minimum of 1024 Kbps (1 Mbps) to a maximum of 4096 Kbps (4 Mbps) to Internet users.

24 Hour Uninterrupted Connection

ADSL gives Internet users the opportunity to remain connected around the clock.

Internet and Telephone from the Same Telephone Line

ADSL provides the Internet users to access the Internet and make phone calls at the same time from the same telephone line without the need of a second line.

A Line Special to You

ADSL users use the special bandwidth that is reserved for them. The phone line never gets busy when accessing the Internet.

Digital Technology

ADSL offers Internet users all the opportunities that digital technology does. Inability to connect to the Internet or getting disconnected is out of the question. It provides the opportunity to transfer sound and pictures at the same time through the Internet with the distinctive digital technology.

TTNET ADSL packages are divided into two as limited and unlimited use

1. Limited Packages: These packages are limited for download and upload data amounts, the choices offered are at 1024/256 Kbps speed with 4GB quota, 6 GB quota and 2048/512 Kbps speed with 6 GB quota.
2. Unlimited Packages: In the unlimited packages that are not limited to data use, speed choices are 1024/256, 2048/512 and 4096/1024 Kbps.

Our customer that subscribes to any of the TTNET ADSL packages:

• Can connect to Internet instantly without dialling any numbers with a high speed starting from 1024 Kbps,
• Can send and receive e-mails from the e-mail address with a 10 MB quota that is reserved for him,
• Can get a static IP if he wants to,
• Can have an uninterrupted and continuous Internet access,
• Can use Internet and the phone at the same time,
• Can use installation and services if he wants to,
• Can get Call Centre support 7x24.

Our customers can apply to for ADSL subscriptions to any desired package by filling out an application form at:

• Turk Telekom offices or Turk Telekom sales points all over Turkey,
• Dealers of solution partners all around Turkey, Or just as easy,
• Order online from our web site.

başvuru formu doldurarak gerçekleştirebilirler.

The Documents needed for Individual Customers:

• ADSL subscription application formbaşvuru formu
• Original and a copy of the National ID (passport for foreigners)
• Tax identification number (passport ID)

  (The subscriber should apply in person or through an attorney.)Click here to apply now.

The Documents needed for Corporate Customers:

• ADSL subscription application form
• Printed notice of the company
• Company’s activity certificate
• The last paid bill for the telephone line
• The copy of identification of the authorized person

  (The subscriber should apply in person or through an attorney.)

Click here to apply now.

It will be activated in 3 business days after the date of application.

You can apply to the nearest Türk Telekom Office with a request to change your username. The changes made on the username are subject to a fee and this fee will be charged on your next billing cycle.

You can change your password by calling our Customer Services at 444 0 375. Soon, you will be able to change your password from our website.

Kullandığınız şifrenizi değiştirmek için ise web sitesinde 'kullanıcı işlemleri'ne girerek, şifrenizi //değiştirebilirsiniz. 

At the telephone switchboard that your telephone line belongs to, some physical processes are done due to your ADSL service demand and the activation fee is a one-time fee collected for this process.

You can get your email address when you apply for ADSL subscription, or by submitting a request on our website and following the listed steps, you can get an e-mail address.

You can only have one e-mail address.

It is 10 MB.

mail.TTNET.net.tr

The size changes depending on the features of the server that you send the e-mail from.

On our Web page, e-mail settings for three programs (Outlook, Outlook Express, Netscape) are provided. You can get support from this website.

It is not possible to change your e-mail addresses at this time.

You can call our Customer Services at 444 0 375 and get support when you forgot your e-mail address.

When you go to our website and access the e-mail pages, you can change your password by accessing the "Change Password" section under "Options" menu.

You can see the security question by entering your e-mail password at the section “Security Question” under the “options” menu. This question and its answer will be asked to you if you forget your password. So, please make sure that the question and the answer would only be remembered by you.

You can see the security question and its answer by entering your e-mail password at the section “Security Question” under the “options” menu. You can make the changes that you like and keep them at the "Update" section.

You can get a modem from our solution partners. Please click here to see the solution partner nearest to you.

You can access information on tariffs and our latest campaigns at our ADSLADSL service pages and Campaign pages on the Internet or any of our points of sale.

In order to change your speed, you can call our Customer Services at 444 0 375, or go to the nearest point of sale.

You can change your address by going to the Telekom Office that you belong to. Whoever is the subscriber to the ADSL line, that person should go in person with an ID.

Whoever the subscriber is to the ADSL, that person should apply to the Telekom Office you are connected to and the process would be done within 2 business days.

Currently it is not possible to transfer your ADSL services to someone else.

As long as the computers are at the same location, you can use it on as many computers as you want. However, if you connect more than one computer, your connection speed will go down. The speed mentioned on your connection package indicates the maximum speed that is valid for a single computer.

It is illegal to share your ADSL with someone else.

There is a small link that you can use to check the status of your quota on our website. Pleaseclick here to reach that website.

ADSL services are subject to fixed rates and it is not possible to pause or freeze your subscription at this time.

Only one static IP address is given with the ADSL service.

Download shows your file downloading speed from the Internet, while upload indicates your file sending speed. Right now, upload speed is the ¼’ of the download speed.

With the developing technologies, the services that are provided on ADSL Internet access increased from 128 Kbps speed to 4096 Mbps. Access speeds shown on the package indicate the maximum speed that you can reach. While your telephone line is just reserved for you, Internet access speed may go down from the maximum speed depending on the quality of the telephone infrastructure and especially at busy hours. Your Internet access is affected by factors such as your phone line, the factors listed below.

The status of the computer you are connecting with:
The configuration of you computer (laptop or desktop) hardware of software status of you computer will affect your connection speed to internet. For example, if your computer is affected by a computer virus, your internet connection will be used by the virus, therefore you will feel a slow connection. Or in some cases, various software you are using might have been configured to update automatically when a connection is established. In these cases, your internet surf will slow down.

The Quality of the telephone Line:
Telephone line is one of the most important factors that determine the quality of ADSL access. If the copper wire that was laid down as the telephone line is thin, it carries less data at a time. The noises that can be originated from the impacts on the wires or other reasons may result in the slowing down of the ADSL access or determination of it. If the cable is frequently getting broken, there will be interruptions in your ADSL as well as your telephone.

Telephone Company Operation
the data traffic of the user may result in the cluttering of the Internet service providers before reaching the Internet pool, leaving them unable to provide sufficient data.

The Distance from the Switchboard:
ADSL is a communication technology which gets slower as the distance gets longer. In ideal circumstances, up to 5.5 km distance from the switchboard where the central devices are set up, a speed of up to 512 Kbps of ADSL can be provided.

The Performance of the Central ADSL Devices or modems:
The performance of the devices that are used affects the speed and interruption rate of ADSL access.

The Performance of ADSL Modem/Router:
The performance of the device you use affects the speed and interruption rate of your ADSL.

You can call 163 for bill-related questions.

In order to change your speed, you can call our Customer Services at 444 0 375, or you can do this process by going to the nearest point of sale.